Frequently Asked Questions
If our FAQs don't answer your questions, give us a call! 866-837-2550
How do I place an order?
TDP offers multiple ways for our customers to place an order. Take your pick!
Call to speak with one of our knowledgeable and friendly associates at 866-837-2550.
Fax your purchase order to 866-837-2517.
Send an email to sales@emailTDP.com - including your purchase order.
Coming soon... Our B2B transactional website! Browse and buy instantly using real-time inventory. (As a reminder, if you have an account you can now query stock online with our instant stock check tool.)
How can I check stock?
While we love hearing from our customers and are available to answer your stock questions M-F from 7 a.m. central until 6 p.m. central, we also offer an online stock check option to all of our wholesale customers. You must have an account with TDP and register to access. If you are having issues or have a question, please contact us at 866-837-2550.
What is the minimum order?
The Distribution Point does not have minimums. We offer many brands and items you can only purchase in carton or bulk quantities elsewhere. (Duravit D-code and 3M Filtration, for example.)
Do you offer blind drop shipping?
Drop shipped orders do not have our branding on the shipping boxes. The packing slips can be omitted upon your request.
How long does it take to ship?
We provide same day shipping for any in-stock item ordered before 6:30 p.m. eastern time!
What is your return policy?
RMA requests for non-defective/non-damaged, uninstalled items may be submitted by calling 866-837-2550, faxed to 866-837-2517, or emailed to RMA@emailTDP.com . If an item is defective or damaged, it is best to contact us within three days of arrival by phone or email so we can get you taken care of quickly with any replacements and freight claims necessary. All other returns are subject to a 20% handling and restocking fee.
How do I open an account?
We sell to showrooms, plumbing wholesalers, kitchen & bath dealers, hardware dealers and more. We do not sell directly to the consumer, general contractors, or plumbers. To download a credit application, click here or call our credit department at 866-837-2550.
Have a question that wasn’t answered here? Give us a ring at 866-837-2550 or fill out the form below.